Refund, Cancellation & Chargeback Policy

The trial class is free. No payment is taken, so no refund applies.

If you cancel after paying but before the first paid class, we refund the amount you paid, less any non-refundable payment gateway or bank charges incurred on the original payment.

If you are not satisfied and want to stop, you may cancel the remaining classes in your Class Pack. The refund is calculated as follows:

• Amount you paid for the Class Pack
• minus the classes already used, at the per-class rate you actually paid (the Class Pack price divided by 8)
• minus any non-refundable payment gateway or bank charges

Example: you paid for a pack of 8 classes and used 3. The refund is 5/8 of the amount paid, less any gateway charges.

• A class the Student attended
• A class the Student missed without telling us at least 24 hours in advance

Classes cancelled by us, or that couldn't happen because of a problem on our side, do not count as used: we offer a make-up class or refund them.

• Classes already used, as defined above
• Payment gateway, bank and currency conversion charges
• Any discount or promotional benefit, which is applied to the price you actually paid and not refunded separately

Email hello@codingchamp.in with the subject "Refund request" and include the Parent's name, the Student's name, the payment date and transaction reference, and the reason. You don't need to justify your reason, but it helps us improve.

• We acknowledge your request within 48 hours.
• We confirm the refund amount within 7 working days.
• Approved refunds are initiated within 7 working days of confirmation, to the original payment method.
• Your bank or card provider may then take 5 to 10 working days to show the refund on your statement.

If you were charged twice, or charged for a payment that didn't go through, tell us. We refund the duplicate or failed amount in full, including any charges, within 7 working days of confirming it with our payment partner.

Please contact us before raising a dispute or chargeback with your bank. Most issues are resolved faster directly, and a refund through us avoids the delay of a bank investigation.

• If a chargeback is raised, we may pause remaining classes while the dispute is open.
• We will respond to your bank with relevant records, such as the enrolment confirmation, class attendance and our communications with you.
• If the chargeback is decided in your favour, no further amount is due for the disputed classes.
• If it is decided in our favour, the classes remain payable, and we may ask you to pay for classes already used before further classes are scheduled.
• Chargebacks raised for classes that were used, or raised while a refund we have already agreed is being processed, may lead us to end services under our Terms & Conditions.

If a refund has already been issued for the same payment, the bank's chargeback and our refund cannot both be kept. We will ask for the duplicate amount to be returned.

Questions about this policy: hello@codingchamp.in. Complaints: Grievance Officer, CodingChamp, email: hello@codingchamp.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.